Technical Support
Direct access to the engineers running your infrastructure. 24x7 monitoring, SLA-backed response, and dedicated onboarding.
Infrastructure support, not ticket queues
Dedicated Onboarding
Our engineering team works with you to configure networking, security policies, and hardware partitioning before you run your first workload.
Active Monitoring
Your private cloud is monitored 24x7 for hardware health, thermal performance, and network stability. We proactively remediate issues before they impact workloads.
Incident Response
When critical issues arise, you bypass scripted tier-one support and connect directly with the engineers who built the platform. Response times guaranteed by SLA.
How to reach us
Support is provided directly by the engineering team that operates your infrastructure. No scripted responses, no escalation chains.
Email Support
Primary channel for operational inquiries, service requests, and non-critical issues.
Account Team
Customers work directly with assigned Dapple account and engineering contacts established during onboarding.
Compliance support
We provide operational evidence and support for regulated environments, helping you maintain compliance with your specific industry standards.
- Audit evidence collection
- Residency reporting
- Access logs & telemetry
- Security compliance documentation
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